Crisis does not just mean thinking about ending your own life. It is any painful emotion and anytime you need support.

How It Works:

The first two responses are automated. They tell you that you are being connected with a Crisis Counselor and then invite you to share a bit more. It usually takes less than five minutes to connect you with a Crisis Counselor, however, it may take longer during high-traffic times. When you have reached a Crisis Counselor, they will introduce themselves, reflect on what you have said, and invite you to share at your own pace. You will then text back and forth with the Crisis Counselor. You never have to share anything you do not want to. The Crisis Counselor will help you sort through your feelings by asking questions, empathizing, and actively listening. The conversation typically ends when you and the Crisis Counselor both feel comfortable deciding that you are in a "cool," safe place. After the conversation, you will receive an optional survey about your experience. This helps us help you and others like you! The goal of any conversation is to get you to a calm, safe place. Sometimes that means providing you with a referral to further help, and sometimes it just means being there and listening. A conversation usually lasts anywhere from 15-45 minutes.