Elevator Malfunction

When inside and/or reporting person(s) trapped in an elevator due to malfunction:

• PRESS alarm button and remain calm
• Use the elevator’s emergency telephone to speak with the Public Safety Dispatcher
• Give the location of the elevator, i.e., building and floor
• When known, give the number of people inside the car
• Report any injuries/medical conditions
• Report any noises or occurrences that happened before the event
• Do not attempt to exit the elevator if doors should open between floors

Be prepared:

• For each elevator you ride, locate the STOP button and the emergency telephone.