Student Complaints and Grievances
The College recognizes its responsibility to provide students with a procedure for addressing complaints about administrators and staff. Examples of these complaints might include incompetent or inefficient service, neglect of duty, or conduct unbecoming of the staff. Please note that there are College and University policies and procedures that concern ADA complaints, discrimination complaints, sexual harassment, and faculty conduct complaints.
There are several grievance procedures at the College. This page will assist you in identifying which process best fits your concerns.
Emergencies, Suspicious Activity, or Reporting a Crime
Please contact Public Safety at X5550 or 718-260-5550 or call 9-1-1 directly. For NON-emergency incidents or to report suspicious activity or a crime please contact Public Safety or visit them in Namm 109.
Academic Grade Appeal
If you would like to file a grade appeal, please review the grade appeal policy and follow the instructions listed in the college catalog.
Academic Integrity Violations
Refer to the Academic Integrity Policy and also review the college catalog
Americans with Disabilities Act
Refer to Notice of Non-Discrimination
Title IX Complaints
Refer to Notice of Non-Discrimination and the Policy on Sexual Misconduct
Harassment or Discrimination Complaints
Refer to Notice of Non-Discrimination
Non-Academic Complaints/Grievances About Enrollment and Student Affairs Offices (Registrar, Counseling, Financial Aid, etc.)
If you would like to file a complaint about an office in Student Affairs and Enrollment, please review the Grievance Procedures and the Student Affairs Grievance Form. Complete the form in the link and drop it off at N325 or N300.
Faculty Conduct in Academic Settings/Academic Concerns Other Than Grades
Please follow these steps for any complaint about faculty treatment of students in academic settings that is not covered above.
The university and college has a variety of procedures for student complaints about faculty in an academic setting. This can include, but is not limited to incompetent or inefficient service,neglect of duty, physical or mental incapacity and conduct unbecoming a member of the staff. Specific examples include Examples include chronic faculty lateness or ending class early; failure to provide a course outline; consistent absence during scheduled office hours, etc.
1. Seek Informal Resolution
- speak with the Instructor,
- then Department Chairperson
- then Dean of School the course is taught in
If informal resolution is unsuccessful,
2. Seek Formal Resolution
Complete complaint form. Formal complaints will be treated as anonymous, as appropriate.
Academic Department Offices or Resource Area
- Instructional Technology & Enhancement Centers (iTEC) — computer labs / Blackboard
- Library
- City Tech Bookstore — purchase & renting books
- First Year Programs (FYP) — Training and workshops
- Learning Center — computer labs / Tutors
- Assessment and Institutional Research and Evaluation (AIRE) — Student Evaluation of Teaching
- Provost's or Dean's Office
1.Seek Informal Resolution
complaints should be given to the department head to be resolved
If informal resolution is unsuccessful,
2. Seek Formal Resolution
Complete complaint form. Formal complaints will be treated as anonymous, as appropriate.
If your grievance or complaint does not fall into one of the aforementioned categories, please refer to the following offices for further guidance.
For concerns of an academic nature, please contact:
The Office of the Provost and Vice President for Academic Affairs
Namm Hall 320 (N-320)
718-260-5560
For concerns of a non-academic nature, please contact:
The Office of Enrollment and Student Affairs
Namm Hall 300 and Namm Hall 325 (N-300 and N-325)
718-260-4999 or 718-260-5430
StudentAffairs@citytech.cuny.edu
Additional Venues
City Tech students who have complaints that have not otherwise been resolved through contact with the college's and university's offices and departments may additionally seek resolution as follows:
New York State Education Department
CUNY is a New York City and State public university system, and students and parents can submit complaints through the New York State Education Department.
New York State Education Department Complaint Procedures
Middle States Commission on Higher Education
City Tech is accredited by the Middle States Commission on Higher Education. Students who have complaints or comments that demonstrate non-compliance with Commission accreditation standards, that have not otherwise been resolved through contact with the college's and university's offices and departments, may seek resolutions from the Middle States Commission on Higher Education.
Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Telephone: (267) 284-5011
E-mail: info@msche.org
NC-SARA Student Complaint Process for Online Degree Programs
Under NC-SARA (National Council for State Authorization Reciprocity Agreements) rules, students have the right to lodge a complaint or grievance if their experience in an online program is not what they anticipate. City Tech wants to ensure that all student complaints are addressed fairly and resolved promptly. All student complaints about online programs should be filed initially with the Provost at Provost@citytech.cuny.edu. If a resolution to that complaint is not reached, information for further appeal can be found by visiting the NC SARA complaints page. For more information, please see the SARA Student Complaint Process.