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Student Complaints and Grievances

The College recognizes its responsibility to provide students with a procedure for addressing complaints about administrators and staff. Examples of these complaints might include incompetent or inefficient service, neglect of duty, or conduct unbecoming of the staff. Please note that there are College and University policies and procedures that concern ADA complaints, discrimination complaints, sexual harassment, and faculty conduct complaints.

There are several grievance procedures at the College. This page will assist you in identifying which process best fits your concerns.

Emergencies, Suspicious Activity, or Reporting a Crime

Please contact Public Safety at X5550 or 718-260-5550 or call 9-1-1 directly. For NON-emergency incidents or to report suspicious activity or a crime please contact Public Safety or visit them in Namm 109.

Academic Grade Appeal

If you would like to file a grade appeal, please review the grade appeal policy and follow the instructions listed in the college catalog.

Academic Integrity Violations

Refer to the Academic Integrity Policy and also review the college catalog

Americans with Disabilities Act

Refer to Notice of Non-Discrimination

Title IX Complaints

Refer to Notice of Non-Discrimination and the Policy on Sexual Misconduct

Harassment or Discrimination Complaints

Refer to Notice of Non-Discrimination

Non-Academic Complaints/Grievances About Enrollment and Student Affairs Offices (Registrar, Counseling, Financial Aid, etc.)

If you would like to file a complaint about an office in Student Affairs and Enrollment, please review the Grievance Procedures and the Student Affairs Grievance Form. Complete the form in the link and drop it off at N325 or N300.

Faculty Conduct in Academic Settings/Academic Concerns Other Than Grades

Please follow these steps for any complaint about faculty treatment of students in academic settings that is not covered above.

The university and college has a variety of procedures for student complaints about faculty in an academic setting. This can include, but is not limited to incompetent or inefficient service,neglect of duty, physical or mental incapacity and conduct unbecoming a member of the staff. Specific examples include Examples include chronic faculty lateness or ending class early; failure to provide a course outline; consistent absence during scheduled office hours, etc.

Seek Informal Resolution

If informal resolution is unsuccessful, complete complaint form. Formal complaints will be treated as anonymous, as appropriate.

Academic Department Offices or Resource Area

If your grievance or complaint does not fall into one of the aforementioned categories, please refer to the following offices for further guidance.


For concerns of an academic nature, please contact:

The Office of the Provost and Vice President for Academic Affairs
Namm Hall 320 (N-320)
718-260-5560


For concerns of a non-academic nature, please contact:

The Office of Enrollment and Student Affairs
Namm Hall 300 and Namm Hall 325 (N-300 and N-325)
718-260-4999 or 718-260-5430
StudentAffairs@citytech.cuny.edu

Additional Venues

City Tech students who have complaints that have not otherwise been resolved through contact with the college's offices and departments may additionally seek resolution from the university through CUNY's Office of Student Advocacy and Referral:

City University of New York
Office of Student Advocacy and Referral (COSAR)
205 East 42nd Street
New York, NY 10017
studentaffairs@cuny.edu

Student Conduct, Advocacy & Referral: Website.

If resolution is not achieved through City Tech offices and departments and the CUNY Office of Student Advocacy and Referral, students can then file a complaint with other agencies:

New York State Education Department

CUNY is a New York City and State public university system, and students and parents can submit complaints through: New York State Education Department Complaint Procedures.

Middle States Commission on Higher Education

City Tech is accredited by the Middle States Commission on Higher Education. Students who have complaints or comments that demonstrate non-compliance with Commission accreditation standards, that have not otherwise been resolved through contact with the college's and university's offices and departments, may seek resolutions from the Middle States Commission on Higher Education.

Middle States Commission on Higher Education

1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Telephone: (267) 284-5011
Email:info@msche.org

NC-SARA Authorization and Student Consumer Complaint Information — of special interest to students residing outside of NY State enrolled in distance education programs.

City Tech has been approved to participate in and operate under the terms and standards of the State Authorization Reciprocity Agreements (SARA). SARA is a voluntary agreement that establishes national standards for interstate distance education programs.

Benefits of SARA for Students in Distance Education Programs include:

  • Broader access to online education across states
  • Comparable national standards for quality and consumer protections
  • Simplified and transparent process for handling student complaints

NC-SARA Distance Education Complaint Guidelines

  • SARA policies do not cover complaints related to grades or student conduct violations.
  • A student may appeal the institution’s decision regarding a complaint to the SARA State Portal Entity in New York State within two years of the incident about which the complaint is made.

Student Complaint Procedures

If you are a distance education student residing in a SARA member state, and wish to file a complaint, please follow the steps below:

  1. Students must first follow City Tech's official complaint and grievance process, as outlined on this page.
  2. If your issue remains unresolved after following City Tech’s internal process, you next recourse is:

    3. City University of New York
    Office of Student Advocacy and Referral (COSAR)
    205 East 42nd Street
    New York, NY 10017
    studentaffairs@cuny.edu
    COSAR Website

    COSAR assists students by providing information on university policies and laws and serves as an advocate and mediator in student complaint matters

    If resolution is not achieved through COSAR, students can then file an appeal through the New York State Education Department — SARA Student Complaints Process, and completing the Office of College and University Evaluation Complaint Form

    New York State Education Department (NYSED)

    Office of College and University Evaluation
    Supervisor of Higher Education Programs
    89 Washington Avenue
    Albany, NY 12234
    Phone: 518-474-1551
    Email: IHEAuthorize@nysed.gov
    Website: NYSED Complaint Process

  3. If not satisfied with the result of the institution’s complaint process, the student may file an appeal with the SARA State Portal Entity in New York State by completing the Office of College and University Evaluation Complaint Form.

NC-SARA Student Complaint Processes and Consumer Protections for Distance Education Programs

More information about Student Consumer Protections and the Student Complaint Process can be found in the Students section of the NC-SARA website.

New York State Education Department

CUNY is a New York City and State public university system, and students and parents can submit complaints through: New York State Education Department Complaint Procedures.

Middle States Commission on Higher Education

City Tech is accredited by the Middle States Commission on Higher Education. Students who have complaints or comments that demonstrate non-compliance with Commission accreditation standards, that have not otherwise been resolved through contact with the college's and university's offices and departments, may seek resolutions from the Middle States Commission on Higher Education.

Middle States Commission on Higher Education
1007 North Orange Street
4th Floor, MB #166
Wilmington, DE 19801
Telephone: (267) 284-5011
Email:info@msche.org