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VIRTUAL COMPUTER LAB

How to connect to a General Lab Computer

Before connecting to Virtual Labs, please note the following requirements:

  • You must change your City Tech AD default password before accessing the services below. Change your default password using Self-Service Password Reset at https://forgot.citytech.cuny.edu
  • You must be connected to GlobalProtect before attempting the steps below

Connecting to a Campus-based Windows Computer from a Windows Computer

  1. Visit www.citytech.cuny.edu/virtual-lab/
  2. Click on Connect to Virtual Labs, How to Connect and select a department from the Computer Labs list
  3. A list of computers will be displayed. Select a computer of your choice and click on Connect
  4. At the pop-up window, click Download, a connection file will be downloaded to your computer (check your Download Folder)
  5. Double-click on the downloaded file to open or right-click on the file, select Connect to open
  6. At the Remote Desktop Connection prompt, click Connect, enter your City Tech AD username: (nycct\John.Doe) and Password.
  7. Click Ok
  8. Click Yes when presented with the Remote Desktop Connection certificate window
  9. Click Ok to accept New York City College of Technology Computer Use Policy
  10. Your desktop should launch automatically
  11. To end your session, click on the Start button, Power button and click Disconnect

Connecting to a campus-based Windows computer from a Mac computer

Note: You must install Microsoft Remote Desktop App from the AppStore

  1. Visit www.citytech.cuny.edu/virtual-lab/
  2. Click on Connect to Virtual Labs, How to Connect and select a department from the Computer Labs list
  3. A list of computers will be displayed. Select a computer of your choice and click on Connect
  4. At the pop-up window, click Download, a connection file will be downloaded to your computer (check your Download Folder)
  5. Click on the downloaded file to open
  6. At the pop-up window, enter your City Tech AD username (nycct\John.Doe) and Password.
  7. Click Continue
  8. Click Continue at the Remote Desktop Connection certificate window and click Continue again
  9. Click Ok to accept New York City College of Technology Computer Use Policy
  10. Your desktop should automatically launch
  11. To end your session, click on the Start button, Power button and click Disconnect

Connecting to a campus-based Mac computer from a Mac computer

  1. Visit www.citytech.cuny.edu/virtual-lab/
  2. Click on Connect to Virtual Labs, How to Connect and select a department from the Computer Labs list
  3. A list of computers will be displayed. Select a computer of your choice
  4. Record the Ip Address associated with the computer
  5. On your Mac, hold down the (Command + Space) keys and the Spotlight Search box will open
  6. Type Screen Sharing and hit the Return key
  7. Enter the Ip address and click on Connect
  8. At the pop-up window, enter the username and leave password area blank
  9. Click on Sign In
  10. Click Accept to accept New York City College of Technology Computer Use Policy
  11. You should now see the desktop
  12. Click on your User Icon to login
  13. Your desktop should launch automatically
  14. To end your session, click on the Apple icon located at the upper left of your screen, select Log Out and click Log Out again when prompted
  15. Click red X in the upper left to end Screen Sharing

Connecting to a campus-based Windows computer from an iPad

Note: You must install Microsoft Remote Desktop Mobile App from the AppStore and download GlobalProtect Legacy or GlobalProtect whichever is compatible with your device.

  1. Visit www.citytech.cuny.edu/virtual/
  2. Click on Connect to Virtual Labs, How to Connect and select a department from the Computer Labs list
  3. A list of computers will be displayed. Select a computer of your choice and record the Ip address associated with the computer
  4. Open the Remote Desktop app
  5. Click the (+) sign located in the upper right of your screen
  6. At the pop-up window, select Desktop, select PC Name and enter the Ip address, click Done
  7. Click User Account, Add User Account, enter your Username (City Tech Ad credentials) and click Save and Save once more
  8. Tap the Computer icon to connect and enter your password
  9. Click Done
  10. Click Ok to accept New York City College of Technology Computer Use Policy
  11. Your desktop should automatically launch
  12. To end your session, click on the Start button, Power button and click Disconnect
  13. Tap GlobalProtect Home, Portal and select Disconnect.

Connecting to a campus-based Mac computer from an iPad

Note: You must install VNC Viewer App Remote Desktop from the AppStore

  1. Visit www.citytech.cuny.edu/virtual/
  2. Click on Connect to Virtual Labs, How to Connect and select a department from the Computer Labs list
  3. A list of computers will be displayed. Select a computer of your choice and record the Ip address associated with the computer
  4. Open the VNC Viewer app
  5. Click the (+) sign located in the upper right of your screen
  6. At the pop-up window, enter the Ip address, click Save and click Done
  7. Tap the Computer icon to connect, click Continue at the Identity Check window
  8. Enter your Username and Password if applicable, click Continue
  9. Click Ok to accept New York City College of Technology Computer Use Policy
  10. Your desktop should automatically launch
  11. To end your session, click on the Start button, Power button and click Disconnect
  12. Tap GlobalProtect Home, Portal and select Disconnect.

Note: Connecting to a campus-based Mac computer from an iPad may slightly differ beginning from step 7.

  1. Tap the Computer icon to connect, click Connect at the Encryption window
  2. Enter your Password and click Continue

  Getting Help

STUDENT HELPDESK
StudentHelpDesk@citytech.cuny.edu
718-260-4900
9:00 AM - 5:00 PM
Library Building (L-114)
FACULTY & STAFF HELPDESK
helpdesk@citytech.cuny.edu
718-260-5626
Namm 901

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