CITY TECH EXPERTS
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Name: James R. Reid
Dept: Hospitality Management
Position: Assistant Professor
Education: MS, Rochester Institute of Technology; BA, University of Hawaii
Expertise: Environmental "servicescaping" for customer service enterprises, service enterprise market positioning and repositioning, orchestration of the development and generation of organizational mission and objectives statement, customer relations, service management and service marketing, service training and development, hotel management, employee relations
Phone: 917.572.1444
E-mail: jreid@citytech.cuny.edu