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CITY TECH EXPERTS | |||||||
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| Name: | James R. Reid |
| Dept: | Hospitality Management |
| Position: | Assistant Professor |
| Education: | MS, Rochester Institute of Technology; BA, University of Hawaii |
| Expertise: | Environmental "servicescaping" for customer service enterprises, service enterprise market positioning and repositioning, orchestration of the development and generation of organizational mission and objectives statement, customer relations, service management and service marketing, service training and development, hotel management, employee relations |
| Phone: | 917.572.1444 |
| E-mail: | jreid@citytech.cuny.edu |